The online marketing industry is broken and its reputation is bad and getting worse.
Our industry is full of marketers, entrepreneurs and developers with questionable styles, tactics and ethics driven by numbers and relying on extracting user data and unethical business models.
- Growth hacks at cost of everything else
- Built with the purpose of taking attention away and making the users addicted to the products
- Built with the purpose being to collect data, sell that data and sell advertising
- Featuring dark patterns with design choices that manipulate the users to take actions that benefit the platform rather than themselves
- Tens if not hundreds of external, third-party scripts tracking every move
- Intentional friction within design in order to make it more difficult for users to quit, cancel, edit settings
- Buying, selling and scraping of user data such as email addresses with the intention of sending unsolicited mass sales mailers
The most celebrated companies are the worst offenders
Some of the most celebrated companies and people working within them are the worst offenders.
Google has turned away from its “don’t be evil” motto and philosophy.
You’ve already heard everything you need to know about how Facebook abuses your trust. The list is too long to include here.
From the book Chaos Monkeys by Antonio Garcia Martinez, a former product manager at the company, you have a good insight into how a typical marketer thinks these days:
For my entire career at Facebook, I was embroiled in a rolling debate with the Facebook privacy and legal teams about what we could and couldn’t get away with, chiseling away at their legal trepidation, and trying to find some legal rubric that would forgive (or at least defensibly excuse) our next depredation with user data.
Here’s a very current example of a dark pattern Facebook introduced in their design. The focus is on the fake new notification and message buttons on the top even though there actually are no new messages. The idea is to get more people to rush in and accept their invasive terms without a second thought.
GDPR is just another obstacle for their growth team and something that can be hacked in order to manipulate more users to say yes to something they may not want. Despite what Mark Zuckerberg wants you or the senators to believe.
Unilever is one of the largest advertisers online and this is how they think:
Prowling his London office in jeans, Keith Weed, who oversees marketing and Unilever, one of the world’s largest advertisers, described how mobile phones have elevated data as a marketing tool. “Now with the good old mobile, I have individualized data on people. You don’t need to know their names . . . You know their telephone number. You know where they live, because it’s the same location as their PC.” Weed knows what times of the day you usually browse, watch videos, answer e-mail, travel to the office—and what travel routes you take. “From your mobile, I know whether you stay in four-star or two-star hotels, whether you go to train stations or airports. I use these insights along with what you’re browsing on your PC. I know whether you’re interested in horses or holidays in the Caribbean.
The core values most big businesses (and those who are trying to become big) hold and stand for are the financial growth and monetary success. This growth matters the most and we use whatever tactic or strategy that leads us to it.
This has attracted financially motivated people. And it’s difficult for these people to sacrifice short-term growth or financial success in exchange for user privacy, respect and strong ethics.
”It is difficult to get a man to understand something, when his salary depends upon his not understanding it.”
This is the environment we’re working in. Discipline and patience are not tolerated. All the good values have costs, are viewed as barriers and are seen as a competitive disadvantage, at least in the short-term.
GDPR has made advertising more complicated
But the world we live and operate in is slowly changing. Social media and website advertising has gotten a lot more complicated since the General Data Protection Regulation (GDPR) has gone into effect. You now need permission from users in order to collect and use their personal data.
All the GDPR notices on the different websites have really opened our eyes to how many third-party trackers are collecting our data.
The best part of jet lag and being here for Startup Iceland, is seeing all these GDPR related notices and opting out! I can’t believe how many trackers were on @TheEconomist website. This after being a paid subscriber. 3rd party ad-ecosystem has so many bad actors!
— OM (@om) May 31, 2018
It includes banners, intrusive advertising, it’s slow to load and uses a lot of your data. Behind the scenes it loads many external tracking scripts that are there to monitor your every move (on site and off site too), learn more about you so they can interrupt you to sell you more stuff you don’t need.
More than 5MB of junk in total is loaded.
The second version is the EU version which is compatible with the GDPR law. It’s pleasing to the eye, it’s quick to load, it doesn’t use much of your data, it doesn’t push intrusive ads you don’t want to see and it doesn’t load any tracking scripts in the background.
The total size of the GDPR-friendly version is 500KB.
It’s refreshing to visit, has a great user experience and is something that pretty much the whole web used to be before the big digital advertising revolution.
With new ideas and better business models, I hope we can return to this type of ethical websites that are good for users but also companies running them.
A growing number of marketers and companies with integrity
Luckily there are a growing numbers of marketers and companies (and politicians with even more regulations that support users) who share a wish to make the world of online marketing a better place.
They hold admirable traits, qualities and a fresh, less intrusive view on how marketing should be done. People with integrity. Something more people and companies should aspire to themselves.
Amir Salihefendic of Todoist recently voiced his opinion on this:
1/ There seems to be a tendency to become driven by numbers as you grow. It could be revenue, growth or another metric that you deem essential. Here are some thoughts on why this might not be such a great thing.
— Amir Salihefendic (@amix3k) May 30, 2018
Kevan Lee, director of marketing at Buffer, is in on it too:
Good marketing requires empathy. Be genuine. Help people. Provide value first. Don’t persuade. Don’t sell someone something they don’t need. Enrich people’s lives. When they need you, be ready. Listen. Communicate clearly. Give freely. Advertise minimally. Seek permission and celebrate intent. Always speak the truth. Dream big. Deliver high quality. When in doubt, be a magnet not a hammer.
Here’s an example of how things can be done from the book Lost and Founder by Rand Fishkin, founder of Moz:
“You think we should make it harder to cancel?” I replied. “If you change the cancellation process to a phone call,” Rob explained, “I’m willing to bet that friction alone will improve your monthly churn rate. Plus, you can then talk to folks as they’re canceling and get a much better understanding of who they are and why they’re leaving. You could probably save a good number of them, too, or get them back as customers again in the future. Maybe switch some to a cheaper plan or convince them to buy a different product from you.” I’d seen some stats that backed up Rob’s guess and told him so. “You’re right. Making the subscription cancelable only by phone can have a real impact on churn rate. But we all hate services that require a phone call to cancel after a purely online signup. They’re intentionally making it difficult. It’s not empathetic, and that means it’s not TAGFEE.” “Fair enough,” Rob replied, “but you’re leaving a lot of money on the table.” “Well,” I answered, “we always say: they’re not core values if you’re willing to sacrifice them in exchange for money.”
At Moz, we have six core values, represented by the acronym TAGFEE—Transparency, Authenticity, Generosity, Fun, Empathy, and the Exception. These are the beliefs we prioritize above the success or growth of the business. TAGFEE acts as a litmus test for whether we should or shouldn’t take an action, hire or let someone go from the team, or create a process or policy. We use it in everyday discussion about the content we put on our website, the ways we engage with our community, the products we build, and the internal actions we take.
Rand seems to be taking this approach to his new startup too:
👍 I like this from @Randfish: "SparkToro Trending isn’t built to create an addiction or to sell advertising. It’s built to give value, with nothing asked in return save a Twitter oauth connection (and even that is totally optional)" https://t.co/bdXYGxmG5P
— Marko Saric (@MarkoSaric) May 30, 2018
Growth hacks are inferior to creating real value to people
It’s up to us creators, developers, marketers, designers, and entrepreneurs. We can bring the user-friendly web back and we can reintroduce some of these great principles and values. All the growth hacks and tricks are inferior to creating real value to people.
- Respect the audience you are trying to target
- Be upfront and honest about what you’re doing
- Provide real value to the people you are targeting
- Give options to people and make those options clear
- Ask for permission of those that are interested to learn more
- Ask for nothing in return of those that are not interested
- Don’t use dark pattern design to cheat people into accepting something they don’t want to
- Don’t manipulate, persuade and lie to people
- Don’t be pushy, salesy and don’t sell things people don’t need
It’s not easy to make these big changes. You will make mistakes, you will be disappointed, you will encounter resistance.
Any small step you take can lead to an important change in the long run. And you will be happier and more fulfilled too.
Some user-friendly steps I have taken on my blog
One step I took on my blog recently was to reduce the number of external scripts. One quick win was to remove the default social sharing buttons and use a plugin that displays them without having any calls to the servers of Facebook et al.
Except for when I embed content from other sites, my last remaining external script is Google Analytics. Even though I’ve turned off everything I have option to turn off, Google collects a lot more data than I ever need but there is a lack of decent alternatives.
Danny van Kooten and Paul Jarvis are working on a more simple and trustworthy solution that I am eager to replace GA with when it’s ready.
YouTube also supports no-cookie embedding so I use that when embedding videos.
Plus I have lazy loading on videos which means that they do not load anything (including external scripts) unless you scroll down to those areas. This makes the blog faster too.
Within my content, I fully focus on providing the value without any empty promises, without intrusive advertising, without pushy, sleazy sales tactics to get people to buy secrets that would make them rich overnight. The web is full of these.
All my content is totally free. There are no email captures either. I don’t use any of the intrusive pop-ups, pop-overs and such.
These are some of the small steps I have taken and I will take these further as I discover new ideas and alternatives to the default way the things are done today.
Data collection should not drive you at the expense of everything else
All this doesn’t mean that you’re not ambitious. That your companies will never grow. That you will never achieve the goals that you want to achieve.
It doesn’t mean that you have to totally ignore marketing, tactics and data either. Data is useful and can help you understand your audience better and help you create a better product.
These things can be useful and valuable but they should not drive you and your business at the expense of everything else.
Or in the words of Derek Sivers:
Really, “marketing” just means being considerate. Marketing means making it easy for people to notice you, relate to you, remember you, and tell their friends about you. Marketing means listening for what people need, and creating something surprisingly tailored for them. Marketing means getting to know people, making a deeper connection, and keeping in touch. All of these are just considerate — looking at things from the other person’s point of view, and doing what’s best for them.